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patient portal frequently asked questions

Patient Portal

Thank you for choosing Milan Eye Center! We now offer the Patient Portal as a convenient, online option for our patients. Below is a list of frequently asked questions for portal set up and usage.

How can I access the Patient Portal?

First, please contact a Milan Eye Center representative at 678.381.2020. Our team member will set up the patient profile in our system, and provide you with a “Patient Portal Key.” Below are  detailed instructions on how to access the Patient Portal:

Step1 | Milan Eye Center iPortal

Click theGo to Patient Portal button to go to the Milan Eye Center Portal login.

Step 2 | Please Select – I am

Select the “First Time Patient Portal Access” option and then click “Continue”

Step 3 | User Verification

Enter the patient details just as they were provided to your Milan Eye Center representative.

Enter the Temporary Key that was provided by your Milan Eye Center Representative. If you do not have this please call 678.381.2020.

Step 4 |User Login Credentials

Create your user ID and password. Select and answer the account security questions. Select the preferred image.

Step 5 |Login to iPortal

Once your profile is created, you will be asked to log into the Patient Portal with your username and password.

Select “Patient,”if you are the patient, or select “Authorized Patient Representative” if you are the patient’s legal caregiver or guardian.

Who should I contact if I am experiencing issues logging in to the portal?

If you’re having trouble with the Patient Portal,  please contact a Milan Eye Center representative at 678.381.2020.  Our team member will gladly help you troubleshoot any issues you are experiencing.

What can I do with Patient Portal?

Demographics:Upload and update your demographic information, (ie; date of birth, address, phone number, email, emergency contact, etc.)

Medical Information: Save time at your next appointment! Input your Allergies, Current Medications, Prior Surgeries, and Medical History.

Forms: Save (even more) time at  your next appointment. Read through and sign your consent forms prior to your next appointment. Don’t forget to click “Save and Print” every time you sign a consent form.

Diagnosis & Care Plans:Find a summary of your recent appointments and the recommended care plan submitted by your doctor!

Practice Messages: Send a message to our Patient Coordinator!

Educational Materials: Want to learn more about all that Milan Eye Center has to offer? Browse our list of patient educational materials!

Can I set up an appointment in the Patient Portal?

This is a goal for the very near future; however, we are not accepting appointments through the Patient Portal at this time. To set up an appointment, please call 678.381.2020.

When I send a message through the portal, who does it go to?

Your message will go to a team member at Milan Eye Center. They will address your needs and respond through the Patient Portal. Please allow two business days for a team member to respond to your request.

How do I know if there is a message waiting for me in the portal?

Login to your patient portal. When there is a message you will see a red notification next to the “Practice Messages” tab. Click this to view the message.

What if I have an emergency? Should I use the messaging system on Patient Portal?

In the case of a medical emergency, dial 9-1-1 or visit the closest emergency room.

I forgot my password, what should I do?

There is a “Forgot Password” option in the bottom right corner of the Patient Portal login screen. You can select this button, input your information, and  answer your a security question to gain access to your account. From there, you will update your password.

Still having issues? Call us at 678.381.2020.

How do I change my password?

After logging in, you can update your password by selecting “change password” in the top left corner under your name.

Can I delete my Patient Portal account?

The Patient Portal is a convenient tool and a great resource for our patients. If you are considering deleting your Patient Portal, please contact our team.

What if I still have questions?

Call us at 678.381.2020. We are happy to assist!

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testimonials

“Seeing Dr. Sajja was very easy and efficient. He was very thorough and professional. He was also very honest in what he felt needed to be done. He also had a very good bedside manner and was caring, nothing was painful at all. The surgery was a quick procedure and I was in excellent care. I was amazed that Dr. Sajja himself called me two days after surgery to check-up on me!”
R.E.

“Dr. Milan Patel is an excellent, caring physician. From the initial exam through cataract surgery he was very patient with explaining the surgery and recovery process. I had both eyes replaced with new lenses and felt extremely comfortable through both procedures. I highly, highly recommend him!”
Anonymous

“I was scared of having my cataracts removed, but the doctor and all of the staff made me most comfortable. There was no pain & the recovery was short. I would recommend Dr. Desai to anyone who needs surgery. And the people who work there are just wonderful”
Deb Hallinyer